Return Eligibility
To be eligible for a return, items must be unused, unopened, and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt for further instructions. Items that do not meet these criteria will not be accepted for return.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within the specified 30-day period to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 7-10 business days. You will receive a confirmation email once your return has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new purchase.
Non-Returnable Items
Some items are non-returnable, including but not limited to opened or used products, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns that do not comply with our policy.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as promptly as possible. Please allow up to 48 hours for a response during business days.