This Privacy Policy describes how Celestial Appeal collects, uses, stores, and protects your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

When you place an order or interact with our website, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and any other information you voluntarily provide. we only offer Cash on Delivery (COD), 

We may also collect certain non-personal information automatically, including your IP address, browser type, device information, operating system, and website usage data to help improve our services and user experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Arrange Cash on Delivery shipments.

  • Provide customer service and respond to inquiries.

  • Send order confirmations, shipping updates, and other service-related communications.

  • Improve our website, products, and customer experience.

  • Prevent fraud and maintain website security.

  • Comply with applicable legal obligations.

Cash on Delivery Orders

All purchases made through Celestial Appeal are completed using Cash on Delivery (COD). Your personal information is used solely to verify, process, and deliver your order. We do not request online payment details or process electronic payments through our website.

Marketing Communications

If you choose to receive promotional communications, we may occasionally send emails about new products, special offers, or updates. You may opt out of receiving marketing emails at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

Please note that even if you opt out of promotional communications, you may still receive important service-related messages regarding your orders or customer support requests.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers when necessary to:

  • Deliver your orders.

  • Provide shipping and logistics services.

  • Support website operations.

  • Comply with legal requirements or protect our legal rights.

These service providers are expected to protect your information and use it only for authorized purposes.

International Operations

Celestial Appeal serves customers worldwide. By using our website, you understand that your information may be processed in different countries where our business or trusted service providers operate. We take reasonable measures to protect your information regardless of where it is processed.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. While we strive to maintain strong security practices, no method of electronic storage or transmission can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies. When your information is no longer required, we take appropriate steps to securely delete or anonymize it where practical.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Object to or restrict certain processing activities where permitted by law.

We will respond to eligible requests within a reasonable timeframe.

Opt-Out Instructions

If you no longer wish to receive promotional emails or marketing communications from Celestial Appeal, you may opt out at any time by clicking the unsubscribe link included in our promotional emails or by sending your request to [email protected].

After your request has been processed, you will no longer receive marketing emails. However, we may continue to send essential communications related to your orders, deliveries, or customer support.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance functionality, remember user preferences, improve website performance, and provide a better browsing experience. These technologies help us understand how visitors use our website so we can continue improving our services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, or applicable laws. Any updates will be posted on this page along with the revised effective date. Your continued use of the website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us:

Celestial Appeal

Email: [email protected]